Industry Connect      

How Tech and Ops Keep Up When Customers Want it Now?

30 November 2024 | 4:15 PM - 5:15 PM | CMRIT Campus , Bengaluru

The panel discussion, "How Tech and Ops Keep Up When Customers Want it Now?", explores the dynamic interplay between technology and operations in meeting the rising demands of instant customer gratification. With advancements in technology and the growing emphasis on seamless customer experiences, businesses must innovate rapidly to enhance speed, reliability, and efficiency. The discussion will highlight strategies, tools, and methodologies that tech and ops teams employ to deliver value in fast-paced, time-sensitive environments, such as e-commerce, quick commerce, and service industries.

Key Takeaways:

  1. Balancing Speed with Quality
  2. Learn how companies ensure high-speed deliveries
  3. Services without compromising on the quality and reliability of the end product.
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**Please Note: If attending in person is not feasible, please register to join the session live via Zoom

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Reach a Career Counsellor at 080-4710-6006

   Panelists

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Ashwinikumar Patil
 Head of Product

Zepto
Ashwinikumar Patil is seasoned product leader with 15+ years of experience, excelling in strategy, business planning, and product innovation across retail, e-commerce, and ad tech. Currently Head of Product at Zepto, leading teams to drive targeted promotions and brand conversions. Founder of Listkoi, focused on structured knowledge-sharing, with a track record of impactful roles at Walmart, Myntra, and Tata Group. Expertise spans AI/ML-driven solutions, P&L management, and cross-functional leadership.
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Rohan Chhazed
​VP Product

Swiggy
Rohan Chhazed is versatile product leader with over 15 years of experience in building and scaling operations across logistics, e-commerce, and education domains. Currently VP of Product at Swiggy, focusing on Rider Lifecycle and Post-Order User Experience, previously led Platform Experience and Supply Operations. Played pivotal roles at Unacademy, Dunzo, and Paytm Mall, driving growth, P&L management, and customer-centric innovations. With a strong foundation in product marketing and operational excellence, he excels in crafting scalable, data-driven solutions.

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